Refund & Cancellation

  • What is DoriAndStone Cancellation Policy?

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department.

If your order is cancelled after your credit/debit card has been charged, the said amount will be transferred to your DoriAndStone account and may be reversed back in your Card Account on your request.

Note- But once you have confirmed the order from your end and paid the amount it can’t be reversed.

  • Can I modify the shipping address of my order after it has been placed?

 Yes, you can modify the shipping address of your order before we have processed (packed) it, by calling or writing to us at doriandstone@gmail.com

  • How do I cancel my Order?

once you have confirmed the order from your end and paid the amount it can’t be reversed.

Refund

We will process the refund after receipt of the product by doriandstone.com, refund will be processed based on the mode of payment of the order:

  • Please ensure that someone is there at the shipping address . If you receive a damaged package, please DO NOT accept it and mail us at doriandstone@gmail.com (11AM – 6PM EST) as soon as possible .Note- You have to mail us within 24 hours. An uncut video of unboxing is compulsory. The refund will only be generated if the product found is damaged and can’t be repaired.
  • Orders paid by net banking accounts will be credited back to bank account.

Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit card account as that is managed by the Cardholder’s issuing bank.

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